Digital Trust
Trust has been the foundation of M.S. Rau for more than a century. That commitment extends beyond the gallery to every interaction with our website.
We are committed to protecting customer information, respecting privacy, maintaining accessible digital experiences and operating transparently as technology continues to evolve.
Our Commitment
Digital Trust at a Glance
Our digital trust program brings together public policies, technical safeguards, internal practices and visitor-facing controls intended to support a safe, transparent and accessible website experience.
| Area | Our Approach | Resource |
|---|---|---|
| Protect Your Privacy | Transparent information practices and support for applicable customer privacy rights. | Privacy Policy |
| Cookies | Visitor-controlled preferences for cookies and similar technologies where applicable. | Cookie Policy |
| Safeguard Your Information | Administrative and technical safeguards designed to help protect customer information and website activity. | Terms of Service |
| Ensure Accessibility | Accessible design practices, visitor-facing tools and methods for requesting assistance. | Accessibility Statement |
| Use AI Responsibly | Internal requirements for approved tools, human review, confidentiality and responsible data handling. | Read Below |
| Questions | A direct method for contacting M.S. Rau about privacy, accessibility or other digital practices. | Contact Us |
Privacy
We believe customers should understand how their information is collected, used and protected.
Our Privacy Policy describes the categories of information we collect, the purposes for which information may be used, the circumstances in which information may be shared with service providers and the privacy choices available to visitors.
We also provide access to privacy information at or near website forms that collect personal information.
| Privacy Resource | Purpose |
|---|---|
| Privacy Policy | Explains our information practices, privacy rights and methods for submitting a privacy-related request. |
| Contact Us | Contact M.S. Rau with questions about privacy or the handling of personal information. |
Cookies and Preferences
Our website uses cookies and similar technologies to support essential functionality, understand website performance and improve the visitor experience.
Where required by applicable law, visitors may manage non-essential technologies through our cookie consent platform. Available controls may vary according to location and applicable legal requirements.
| Available Control | Availability |
|---|---|
| Review Cookie Categories | Available |
| Manage Optional Cookies | Available Where Applicable |
| Update Preferences | Available |
| Withdraw Consent | Available Where Applicable |
| Cookie Policy | Additional information about cookies and similar technologies. |
Managing your choices: Cookie preferences may be updated through the cookie settings control available on our website.
Security
Protecting customer information is an important part of our business. We maintain administrative and technical safeguards designed to help protect information from unauthorized access, misuse and automated abuse.
Security practices are reviewed periodically and may be updated as our technology, website functionality and operating environment evolve.
| Safeguard | Purpose |
|---|---|
| Encrypted Connections | Helps protect information transmitted between a visitor's browser and our website. |
| Secure Payment Processing | Payment information is handled through established commerce and payment-processing providers. |
| Administrative Account Protections | Account-security controls help reduce the risk of unauthorized access to business systems. |
| Spam and Bot Protections | Website controls help limit automated abuse of customer-facing forms and functionality. |
| Periodic Review | Security practices are evaluated and updated as appropriate. |
For security reasons, M.S. Rau does not publicly disclose the complete configuration or operation of its internal security controls.
Accessibility
We believe our website should be accessible to as broad an audience as reasonably possible.
Accessibility considerations are incorporated into the design, development and maintenance of our digital experiences. We also provide visitor-facing accessibility tools and a method for requesting assistance or reporting an accessibility concern.
| Accessibility Resource | Purpose |
|---|---|
| Accessibility Statement | Describes our accessibility commitment and methods for requesting assistance. |
| Website Accessibility Tools | Provides visitor-controlled options intended to support different browsing and reading needs. |
| Request Assistance | Contact us if you encounter difficulty accessing part of the website. |
Responsible Artificial Intelligence
Artificial intelligence may assist certain internal business processes, but it does not replace professional judgment, subject-matter expertise or employee responsibility.
M.S. Rau maintains strict requirements governing the use of AI tools for company work. These requirements are designed to protect customer information, safeguard confidential business information, and ensure the quality and accuracy of our published and customer-facing work.
| Principle | Our Approach |
|---|---|
| Human Review | AI-assisted work must be reviewed by an employee before it is published or used in a material customer-facing context. |
| Customer Privacy | We do not enter customer personal information or confidential customer data into AI systems. Customer information is handled in accordance with our privacy and confidentiality requirements. |
| Approved Technologies | Employees are expected to use company-approved tools for company work. |
| Confidentiality | We do not enter confidential company information into AI systems. We protect both customer and business information in accordance with our confidentiality requirements. |
| Ongoing Review | AI practices are reviewed as technology, business use and legal expectations evolve. |
Trusted Partners
We work with selected service providers that support our website, communications, payment processing, customer service and other business functions.
Where appropriate, providers that handle confidential or personal information are expected to protect that information and comply with applicable contractual, privacy and security obligations.
Ongoing Review
Digital privacy, accessibility, cybersecurity and artificial intelligence continue to change.
We periodically review our public policies, technical safeguards and internal practices to account for changes in technology, website functionality, business operations and applicable legal requirements.
| Review Area | General Approach |
|---|---|
| Published Policies | Reviewed periodically and after material operational changes. |
| Cookie and Tracking Technologies | Reviewed to confirm disclosures and preference controls remain current. |
| Accessibility | Evaluated through ongoing website design, development and testing. |
| Service Providers | Reviewed according to the nature of the service and information involved. |
| Artificial Intelligence | Reviewed as approved technologies and business uses change. |
Contact Us
Questions concerning privacy, accessibility or our digital practices may be directed to M.S. Rau.
M.S. Rau Antiques, L.L.C.
622 Royal Street
New Orleans, Louisiana 70130
United States
