Customer Service

For more than a century, M.S. Rau has provided customers with an unparalleled level of Customer Service at our gallery in the heart of New Orleans' historic French Quarter. We extend that same level of care and attention to customers visiting our website. We have made every attempt to ensure that the content and information on our website is accurate and we welcome your feedback. If you have any questions about any of the wonderful pieces shown throughout the site, or if you don't see what you are looking for on the site, please give us a call and we will be happy to assist you.

Ordering and Payment

Acquiring antiques from the M.S. Rau on-line catalog couldn't be easier. When you see an item of interest, simply fill out the order form with your shipping and payment information. Your order will be confirmed by email and you will be contacted by one of our sales consultants. If you prefer, you can place your order by telephone. M.S. Rau can ship your purchase, no matter how large or small, to almost any destination in the world safely and expeditiously.

Pricing and Availability

Each item featured in the M.S. Rau on-line catalog is unique and we can sell that item only once. When you see something of interest, we encourage you to place your order or contact us right away in order to avoid disappointment. M.S. Rau carries the widest variety of fine antiques available anywhere and our prices are very competitive with other antique galleries. For that reason, many of the items featured in our on-line catalog sell very quickly. Please call or e-mail us if you have any questions. 

M.S. Rau makes every effort to provide you with accurate and up-to-date information on our website, but occasionally mistakes do happen. M.S. Rau reserves the right to correct any factual or pricing error on the website before or after a transaction has been made. In the event that a pricing error has occurred after an online transaction has been made, the customer will be notified before the order has been processed and before the credit card has been charged. 

All items shown on the website are subject to prior sale. Because our pieces are one of a kind and are sold on both the website and in our gallery, there is a chance that an item on our site has already been sold. We work very hard to avoid this. In the event the item you have purchased has already been sold, we will notify you as quickly as possible and your credit card will not be charged.

Secure Online Ordering

M.S. Rau uses the latest encryption technology to protect your credit card information and never releases that information to anyone outside of our company. We use the latest SSL Encryption Technology to ensure that your information is protected. This secure sever software encrypts your credit card number so that no one else can read it. SSL is the highest standard for internet commerce. Your order information and purchase history are protected by a password that you set. If you forget your password, we will first verify your identity and then e-mail it to the address you have listed in your M.S. Rau account.

If you prefer not to transmit your credit card information over the internet, simply fill out the order form with all information except the card number and call us with your card information.

Payment Options

M.S. Rau accepts all major credit cards including VISA, Mastercard, American Express, Discover, Diners Club and others. You may pay for your online acquisitions in several ways:

Online Credit Card Transaction: see "Secure Online Ordering" for information on credit card protection for Web transactions

Telephone Credit Card Transaction: Simply fill out the online order form and call us with your card number

Credit Card Hold: We can hold your purchase with a credit card deposit until the balance is paid by check or credit card. You must make arrangements with your sales consultant.

Check/Money Order: All orders paid for by check will be held until the check clears your bank. Please make checks and money orders payable to M.S. Rau. Be sure to write your order number on your check. Send checks to:
         M.S. Rau
         622 Royal Street
         New Orleans, LA 70130
         USA

Bank wire transfer: Your M.S. Rau sales consultant can help you with arrangements to pay for your order with a bank transfer.

Shipping Information

M.S. Rau can ship any item to any destination in the world safely, expeditiously and fully insured. All of our packages are professionally packed on site by an M.S. Rau employee specially trained in packing delicate and precious antiques. Fees for shipping vary depending on the value and size of the item shipped and the mode in which it is carried. Many items in the online catalog list shipping costs. The cost for some items, however, varies depending on where the item is being shipped. In these instances, you can call your M.S. Rau sales consultant for a shipping cost. All shipping costs will be confirmed in your Order Confirmation e-mail which you will receive by the next business day.

M.S. Rau ships via UPS and insured private carriers. Shipping on large items such as antique bars or armoires includes complete set up in your home. Special shipping options such as overnight delivery or special freight are available for an additional charge. If you require special delivery, please contact your sales consultant.

Returns & Exchanges

Because of the unique nature of every item we sell, we make every effort to ensure you know exactly what you are purchasing. If you are not completely satisfied with your purchase you may return it in identical condition for a full store credit (less shipping costs) on any other item in our store or online catalog at the marked retail price. Store credits cannot be transferred or assigned. It is possible that some of the items in the catalog can be sent to you on an approval basis (if you are unable to view them in person at our store) and can be returned within 3 business days, in the exact condition as when it was shipped, for a full refund. Arrangements for approval items must be made in advance with your sales consultant.

International Help

International Orders

M.S. Rau can ship your order almost anywhere in the world safely and expeditiously. In order to process your international order, we ask that you contact one of our sales consultants who can assist you with your acquisition, payment and shipping. 

Shipping prices listed on the website are for the Continental United States only. Your sales consultant can provide you with an international shipping quote.

International Contact Numbers:

United Kingdom and most of Western Europe
00-1-504-523-5660

South America
00-1-504-523-5660

Japan
001-0041-1-504-523-5660

Australia
0011-1-504-523-5660

Most other countries
(International Access Code)+1-504-523-5660